Customer engagement for insurers
Every policyholder conversation, in one place.
Alphabeta is the platform insurance teams use to run voice and SMS outreach, resolve claims and onboarding tickets, and schedule the follow-ups that keep policies active — with a full record of every call.
Accounts are issued by your organisation’s administrator.
What the platform does
Voice campaigns
Reach policyholders with AI voice agents for renewals, birthdays and holiday greetings, with every call logged, transcribed and costed.
Claims & onboarding
Turn calls and enquiries into tickets, assign them to the right officer, and escalate to a supervisor when a customer asks for a human.
Contacts & SMS
Import policyholder records, filter by branch, agent, policy status or birthday month, and message the exact audience you need.
Scheduling
Book callbacks and meetings from a ticket and have them land in the assigned officer's own Google Calendar.
Google Calendar integration
Staff can optionally connect their own Google Calendar so that meetings and callbacks booked in Alphabeta appear on their calendar, and their upcoming events show on the dashboard. The connection is made by the individual user, is used only to read and create their calendar events, and can be revoked at any time from the Calendar page. See our Privacy Policy for how that data is handled.